Product registration

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Warranty information

  • Orec Canada, Inc. warrants all products manufactured by it against defects in workmanship or material.
  • The length of the warranty period is 2 (two) years for residential use and 1 (one) year for commercial and rental use.
  • All warranties commence from the date of shipment to final user.
  • The responsibility of Orec Canada Inc. under this warranty is limited to replacement or repair of defective parts at Orec Canada Inc. or at an authorized distributor/dealer.
  • Orec Canada, Inc. reserves the right to inspect the machine and parts submitted for warranty repair to determine the validity of the claim.
  • Any expenses for transportation to process the warranty claim are not reimbursable.
  • Damages resulting from shipping, inappropriate usage, accidents, failure to operate or maintain the unit according to instructions in the owner’s manual are excluded.
  • Components subject to wear, such as belts, bearings, blades, filter bags, wheels, hoses, cables, brushes, electrical fuses, etc., are not included in the warranty.
  • Normal maintenance and adjustments are the responsibility of the user and not covered by warranty.
  • Repairs and/or maintenance carried out by non-authorized persons or dealers, as well as usage of unauthorized parts or accessories not supplied by Orec Canada, Inc. cause immediate forfeiture of the warranty.
  • Unauthorized modifications will also result in immediate forfeiture of the warranty.
  • In no event shall Orec Canada Inc. be liable for consequential damages arising out of the failure of any product to operate properly.
  • Please refer to the full warranty within the owner’s manual for full details on Orec Canadas Warranty Policies.
  • Integral units such as gasoline engines, batteries are excluded from the warranty and are subject to the prime manufacturer’s warranty.


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